FAQs

What is the shipping time for your products?

We take 24 hours to secure and process your order, then 6 working days on average for mainland France. This time frame varies depending on your country.

Do you ship anywhere in the world?

Yes ! Shipping time and costs may vary depending on the country.

Where are our offices located?

Our offices are located in Paris, France.


Do you provide tracking information on the product?

Yes, please wait 2-3 days after your order. For any delays, please contact us by email at support@sweetbirth.net.



Why doesn't my product tracking number show any information?

Depending on the carrier, tracking information may take a few days to be refreshed in the system.



Some items are missing from my order, what's happening?

Please contact our customer support support@sweetbirth.net., they will help you resolve the issue. 



I received a damaged item. What can I do about this?

We are sorry to hear this. Simply send us a photo of the damaged item within 14 days to the following email address: support@sweetbirth.net and we will send you a replacement item as soon as possible.
For more information, please see our refund policy.


Where are you located?

We are located in Paris, France.


I still have not received my order. What's taking so long?

We apologize for this delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and locate it at any time. If you still need help tracking your package or would like to inquire about this, please contact us by email at support@sweetbirth.net.


Do you have a refund policy?

Yes! We have a "satisfaction or money back" policy! For more information, please see our refund policy.